Project Type: Alignment

Facilitating the future of fashion

The world of fashion has come under fire for its waste and enormous carbon footprint. In response to that, the Ellen MacArthur Foundation has spear-headed a response with leading global brands to change this.

Working with some of the worlds leading brands, manufacturers and waste collectors, the foundation worked collaboratively to establish the first circular denim jean. This was no small feat as some of the brands involved are often competing on both the high street and online for the attention and wallets of millions of customers. Through some dedication to a make a difference, these businesses put aside some of their differences to co-operate on this trend changing initiative.

To help with that, we worked closer with the team as well as the stakehodlers to find common ground and agree to some industry standards for circular fashion. We a managed to bring the diverse and disparate group together over two days in London and help establish that agreement.

By making sure the concerns were heard and people were able to see the positive in each other’s contribution (as well as have a little fun!) the group got a lot further than anyone expected. For more, visit the Jeans Redesign Website

Driving Global Consistency in Customer Services

Aim: To create global consistency across the brand and improve customer service standards within each of the regions to drive satisfaction and retention.

Facilitated global customer service leaders to create a set of global customer standards and roll them out in order to drive consistency of behaviour and delivery. This global manufacturer had the challenge of meeting multi-national service requirements within a very diverse marketplace across all continents and many cultures.

Key Activities:

  • Facilitated 2-day offsite alignment and key drivers session
  • Consulted with global heads to create and finalise global standards
  • Collaborated with HR & L&D to create a roll-out programme which included:
    • creating a competency framework and assessment tool
    • work-based assignments
    • facilitating peer coaching
    • class-based learning and on-the-job exercises
  • Follow-up consulting to calibrate progress and global alignment and make changes to meet cultural and continuous improvement needs

Creating Alignment through Change

Aim: To align and integrate a global data services leadership framework and set direction post-merger.

Engaged with senior leaders during their merger to identify and implement critical actions for success in their financial services and data management business.

Key Activities:

  • Preliminary needs analysis with key stakeholders including leaders, staff, HR and L&D
  • Engaged leaders with diagnostic surveys, webinars and pre-calls
  • Facilitated 2-day leadership coaching sessions on strategy development for 80+ leaders across a number of global locations
  • Delivered one-to-one coaching for leaders as follow-up to sustain positive change
  • Created podcast/v-blogs to drive sustainability and engagement